At JPSC Dumka, customer satisfaction is of utmost importance. We strive to ensure that our services meet your expectations. However, we understand that situations may arise where a refund is necessary. This refund policy outlines the guidelines and procedures for seeking a refund for services purchased through our platform.

Refund Eligibility

We offer refunds under the following circumstances:
Service Unavailability: If the service purchased is not available due to unforeseen circumstances or technical issues, and the issue cannot be resolved within a reasonable time frame.

Cancellation within Guarantee Period: If you are dissatisfied with the service and request a refund within the specified guarantee period.
Duplicate Payment: If a duplicate payment was made in error for the same service.

Non-Refundable Items

Refunds will not be issued under the following circumstances:

Service Already Utilized: If you have already utilized the service or have downloaded the product purchased.
Change of Mind: If the request for a refund is solely due to a change of mind or circumstances beyond the control of JPSC Dumka.
Service Conditions Not Met: If the reason for the refund request is due to the failure to meet conditions specified during the purchase.

How to Request a Refund

To request a refund, please follow these steps:
Contact Us: Reach out to our customer support team via the contact information provided on our website, including your order details and the reason for the refund request.
Provide Details: Be specific and provide any relevant information or documentation supporting your refund request.
Refund Processing: Once your request is received, our team will review the request and respond within a reasonable time frame.

Refund Processing Time

The processing time for refunds may vary based on the payment method and the nature of the request. Once approved, refunds will be processed using the original payment method, and it may take a few business days for the amount to reflect in your account.

Contact Us

If you have any questions or require further information regarding our refund policy, please do not hesitate to contact us using the contact details provided in our Privacy Policy.

Note: This refund policy is subject to change without prior notice. It is recommended to review this page periodically for any updates or changes.